2024/2025
Cancellation Policy
Tickets and services are non-refundable and non-transferable. But we do offer flexibility for when life gets in the way..
RESERVATION CHANGE REQUEST
Sometimes plans change.
Guests may receive a credit for a date specific experience if a cancellation request is made no later than 72 hours (3 days) in advance of their day of arrival.
This policy applies to, but is not limited to, lift tickets, lessons, and rental equipment.
Exclusions to this policy include, but are not limited to, season passes, ticket packs, and seasonal programs.
The Reservation Change Request allows you to receive credit for your purchase in the form of a credit voucher you can use toward the purchase of another product online.
To be considered, your request must be submitted no less than 72 hours (3 days) prior to your arrival date.
2024/25
Season Pass Rollover Program
Pleasant Mountain season pass products are non-refundable and non-transferable. The Winter Rollover Program is designed to reduce uncertainty and provide flexibility for season pass holders.
WHAT IS A ROLLOVER?
A rollover freezes the value of your current valid season pass. Pass value is determined by qualifying factors. If approved, you will receive a rollover credit voucher code. You will use the voucher code to apply the approved pass value toward the purchase of your winter pass valid next season.
SUPPORTING DOCUMENTATION REQUIRED
- Medical Rollover: Doctor’s note indicating inability to ski/snowboard due to medical condition, injury or pregnancy.
- Hardship: Acceptable documents include job offer letter, lease agreement, obituary.